Campbell House

Campbell House 2023-01-12 Person 3 5 0

The overall care in tge community isn't there, more explanations on core subjects needs discussion.

More regular contact between rural parks service and the service user.

Campbell House 2023-01-12 Person 4 5 0

I feel that the Mental Health team should realise that it isn't always necessarily mental illness but could also be spiritual, for example, Demons or Angel's or Telepathy, as to why I experience voices and minds eye visual images in my head. Psychics do exist!

Sometimes I feel desperate for help and some form of relief but it seems to take a while before getting a medication review or speaking to a member of staff about my symptoms.

Campbell House 2023-01-12 Person 1 5 0

I don't think the service provided could have been any worse! I used to have a CPN and as they moved to another role, I was given another one and even told their name. When they had not contacted me for a number of months, I contacted them to ask what was happening. I was then told that I no longer had a CPN. Apparently, I would not have been told that if I did not ask (despite the fact my relationship had broken down and I was in temporary homelessness accommodation, so clearly struggling)!

Communicate. Listen. Care. Do something.

Campbell House 2023-01-12 Person 4 5 0

It is a very good service and is person centred as well as informative my only reason for not giving 5stars on all is due to response times and call backs which are promised and not always delivered.

Calling back when promised, faster response times.

Campbell House 2023-01-12 Person 4 5 0

The care and support I received from [name removed] across a number of years most definitely saved my life. [name removed] treated me with compassion, empathy, honesty and professionalism. She always showed me such patience and respect in a human way that I hadn’t experienced elsewhere across health services. Without her input and the DBT programme I underwent with [name removed] I don’t think I would be the resilient person I am today and I am forever grateful for this service - without it I may not be here now and my life would not be as enriched. I now have a 7 year old amazing daughter and a job I am thriving in, prior to [name removed] stepping in as my CPN in 2014, I was hopeless and wasn’t able to foresee a future so thank you [name removed], [name removed] and all those that cared for me between then and now.

Community workers have an extremely high caseload and reducing this stress would ensure a more consistent service for patients. Waiting times are long and not everyone is as lucky as I was or able to advocate for themselves to navigate a complex system. The whole mental health approach needs to be simplified but I can see a lot of improvements have already been put in place since my initial treatment such as crisis cafes and open access to the mental health number - I appreciate these changes and imagine many have benefited since they were introduced. Staff like [name removed] should be rewarded with fair pay and benefits and a safe supportive working environment; their job satisfaction and ability to cope is of paramount importance being direct correlated with patient recovery and survival.

Campbell House 2023-01-12 Person 1 5 0

Discharged me unfairly and left me no support! Been struggling but hay guess I'm on my own!

Better service by a long shot! You don't leave diagnosed paients out there to cope on there own!

Campbell House 2023-01-12 Person 5 5 0

Felt very comfortable and validated when talking about my mental health. Felt the person looking after me was very kind, patient and understanding. Really helped my thinking.

N/a

Campbell House 2023-01-12 Person 2 5 0

I was originally referred to CMHT Blue Arc by my GP as I wanted a medication review as I had been on fluoxetine for over 5 years and never had a review. My GP felt she was not best placed to handle this so made a referral to this team. I was called by one lady from this team who asked what I wanted and I advised I wanted a medication review, she said this wasn't her area so passed me to another team. I got called by a lady who asked what I wanted so I said a medication review. She should have been more than aware that someone with Asperger's syndrome needs clear information. She called me when I was driving (on Bluetooth) (which I made her aware of) and she laughed (not sure why that is funny?) and she offered me an appointment. She said Tuesday 10th January and I asked what time and she afternoon, I said yes but what time exactly as I have to ask for the time off and she said sometime in the afternoon and again, I said what time and she said 3pm finally!!! I felt she made the communication quite difficult. I then received a letter in the post which advised of the appointment but where it says reason for appointment it said to understand what support I needed. I decided to call the team as I was concerned that they were not going to do the medication review and I would be wasting mine and their time. I made two attempts to call the number on the letter and on my third try, I left a message asking to be called back, advising of my name and number and why I was calling. I have previously been to Campbell House over many years and think the service I was offered was appalling so I did not want any support from them, just the medication review. I never received a call back so I did not actually attend the appointment. I made attempts to contact them so this was poor communication on their part.

Replied to my voicemail that I left the team. Been clearer in your letter as to why I am attending the appointment. Improve team members communication with people who have communication issues themselves.

Campbell House 2023-01-12 Person 1 5 0

You arranged two appointments with the psychiatrist ,both times you left me sitting in the waiting room for over twenty mins ,it was only after my cater went to reception that we were told he was in a meeting..why arrange a appointments just to attend a different meeting..I am still waiting to be seen..

Stick to your appointment times where possible, some of us can’t sit around in public places

Campbell House 2023-01-12 Person 2 5 0

Hospital staff talk down to you and at you. Do not treat you as a person and have no understanding of mental health, panic attacks and anxiety attacks

Threaten to sedact me due to panic attack